Please read the following Privacy policy carefully before registering,
accessing, browsing, downloading, or using any of the platforms (Website)
owned and operated by M/S
CYPHERSOL FINTECH INDIA PVT LTD (hereinafter referred to as
“CYPHERSOL”).
In order to provide you with access to our Platform, services, and data
available on our platform we need to collect various data and information
from you. This Privacy Policy (“Policy”) deals with how this data and
information is collected, retained, shared, stored, and processed by us.
We value the trust you place in us and respect your privacy, maintaining
the highest standards for secure transactions and the protection of your
personal information. We may revise this Policy as well as update the
Platform from time to time. Please visit this page regularly to take
notice of any changes we make. Continued use of the Platform after an
update constitutes consent to the updated policy. If you do not agree with
any part of this Policy, please stop using our Platform immediately. This
Policy incorporates and includes our Terms of Use available here. Words
and phrases not defined in this Policy shall have the same meaning as
provided in the Terms of Use.
- INFORMATION COLLECTION AND ITS USAGE:
-
We collect personal and financial information from you when you create
or update your Account, or while availing services offered by us on our
platform. This information includes your name, phone number, email ID,
date of birth, unique User ID, password, Business financials, company
Details, etc., (as applicable). We may automatically track certain
information about you that is relevant and necessary for providing the
services requested by you on the Website. We use this information to do
internal research on our users' demographics, interests, and behaviour
to better understand, protect and serve our users.
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We do not take or compel to submit any personal information by a user
belonging to the category of 18 years of age or below, if there is such
a user for our website, then it is advised to them not to submit any
personal information on our website. If any user identifies themselves
as falling under this category, then they can write to us to remove such
personal information from our database. We collect the data you provide
only to ensure that we can provide you access to our Platform and
services in the best manner possible.
-
We may require you to share further data at a later date to confirm the
veracity of your information or pursuant to any additional features
added to the Platform. However, this shall not be mandatory and failure
to provide such personal data shall only affect your ability to access
such services, Information, or content.
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We collect and record: (a) any emails you write to us; (b) the calls you
make to our call centers, and customer service personnel; (c) any data
you submit to us on social media and other modes of
communication/platforms (d) feedback or comments you provide to us on
the Platform
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We might collect data on your interaction with our Platform, i.e.,
Platform access dates and times, features or pages viewed, crashes and
other system activity, type of browser used to access the Platform, and
third-party sites or services used before or in the course of
interacting with our Platform.
-
We might also collect information through the use of “cookies”, “log
files”, “web beacons” and “tracking pixels”, and similar technologies to
understand how you navigate through the website to learn your
preferences. We may use both session cookies and persistent cookies.
- PERSONAL INFORMATION
Personal Information means and includes all information that can be
linked to a specific individual or company or to identify any
individual, such as
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name, age, address, mailing address, telephone number, email ID,
contacts.
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Aadhaar information including Aadhaar number or Virtual ID for the
purposes of e-KYC authentication with the Unique Identification
Authority of India (UIDAI).
-
Bank account details including balance, transaction history, and value,
wallet balance, investment details and transactions, service or
transaction-related communication, and part of your card details such as
card number, cardholder name, card expiration date, etc.
-
Information about your device/mobile phone such as device identifier,
internet bandwidth, mobile device model, browser, IP address, internet
service provider, location, cookies, and any details that may have been
voluntarily provided by the user in connection with availing any of the
services on the Website.
- USAGE OF PERSONAL INFORMATION
We use your personal information with your consent to provide you with
services you explicitly requested, to resolve disputes, troubleshoot
concerns, help promote safe services, collect money, measure consumer
interest in our services, inform you about offers, services, updates,
customize your experience, detect & protect us against error, fraud, and
other criminal activity, enforce our terms and conditions, etc.
We may use your personal information for the following purposes:
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to create your account as a user in our system and verify your identity;
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to facilitate the creation of and secure your user account and access
privileges being offered by our website, merchants, affiliates,
subsidiaries, associates, or business partners
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to conduct the KYC compliance process as a mandatory prerequisite as per
the requirements of various regulatory bodies, including UIDAI under the
Aadhaar Act and its Regulations;
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to validate, process, and/or share your KYC information, and nominee
details with other intermediaries, Regulated Entities (REs) or AMCs,
financial institutions, or with any other service providers as may be
required;
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to monitor and review services from time to time; customize the services
to make your experience safer and easier, and conduct audits;
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to personalize, maintain, and improve our Platform. This includes using
the data to:
- Create and update your Account.
-
Perform internal operations necessary to provide you with better
services and improve our Platform, including troubleshooting software
bugs and operational problems; conduct data analysis, testing, and
research; and monitor and analyse usage and activity trends.
-
For improving the Platform to enhance the user interface, add new
features, implement feedback received from users, and analyse data
patterns to identify areas for improvement and optimise various
aspects of the Platform for better user satisfaction.
-
to market our services. This includes sharing your feedback, ratings,
and screen names for purely promotional and marketing purposes. Such
promotion and marketing may be done via hoardings, banners, pamphlets,
etc.
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to detect fraudulent usage of the Platform and/or misuse of any of the
features of the Platform.
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to address claims or disputes relating to the use of our Platform, or as
otherwise allowed by applicable law, or as requested by regulators,
government entities, and official inquiries.
- SHARING AND DISCLOSURE OF PERSONAL INFORMATION
-
We may share or disclose your Personal Information under applicable laws
and as per the terms of this Privacy Policy in the course of your
transaction providing services and other instructions with different
persons and entities such as merchants, affiliates, business associates,
subsidiaries, business partners, service providers, legally recognized
authorities, regulatory bodies, governmental and regulatory authorities,
financial institutions, internal teams such as marketing, security,
investigation team, etc.
-
We may share or disclose your personal information, on a need-to-know
basis, for the following reasons:
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for enabling the Services availed by you using the website or for
running promotions, facilitating the Transactions between you and the
relevant financial institution, or the merchant, as the case may be,
or otherwise as requested by you;
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for complying with applicable laws and meeting the Know Your Customer
(KYC) requirements as mandated by various regulatory bodies, whose
regulated service you opt for through our website;
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for completing a payment transaction initiated by you on a merchant
site, based on your instructions, the merchant requests to fetch your
Personal Information from us.
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For verification, investigation, or prevention of frauds or to manage
risks (including risk mitigation) or recover funds in accordance with
applicable laws or for customer awareness and safety;
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For the purpose of supporting, improving, protecting, and promoting
our website (such as third-party analytics tools to help us measure
traffic and usage trends for our website), for security, analytics,
research, or sending you communications. These third parties will
access your information only to perform tasks on our behalf and in
compliance with this Privacy Policy;
- comply with the laws;
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if required to do so by law or any government or regulatory authority,
where in good faith we believe that such disclosure is permissible
under law or is necessary to respond to court orders or any other
legal processes;
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prevent fraud or abuse of our name, brands, trademarks, or such other
rights belonging to us or our other users; or
- protect our rights.
- STORAGE AND RETENTION OF PERSONAL INFORMATION
We will retain your personal information for a period no longer than we
need it or are required to retain it in accordance with the applicable
laws. We may store, process, and transmit your personal information. By
registering for and using our website, you assent to the transfer of
information to us, our affiliates, or service providers and the
disclosure of information about you thereto as described in this Privacy
Policy. Once the Personal Information has reached its retention period,
it shall be deleted in compliance with applicable laws.
- SECURITY PRACTICES
-
We intend to protect your personal information and maintain its secrecy
as confirmed by you. We implement reasonable physical, administrative,
and technical safeguards to help us protect your personal information
from unauthorized access, use, and disclosure.
-
Moreover, you are responsible for maintaining the secrecy of your login
credentials, unique password, and account information, and for
controlling access to emails and messages between you and us, at all
times. We are not responsible for any third-party functionality,
privacy, or security policies that you are bound by. Please do your part
to help us and never share your login ID, password, and OTP details with
anybody.
- DATA SECURITY
We use appropriate technical and organizational security measures to
ensure protection of the personal data. The transfer of personal data
between your end device and us is generally carried out in an encrypted
form (TLS encryption). You can identify an encrypted connection for
example by the lock symbol in the address line of your browser. If you
communicate with us by e-mail, access by third parties cannot be ruled
out. However, remember that no method of transmission over the Internet,
or method of electronic storage is 100% secure and reliable, and we
cannot guarantee its absolute security.
- COOKIES
Cookies are files with a small amount of information stored by a web
server on a web browser which may include an anonymous unique
identifier. We use cookies to collect information and tracking
technology depending on the features offered. No personal information
will be collected via cookies and other tracking technology; however, if
you previously provided personally identifiable information, cookies may
be tied to such information. Aggregate cookies and tracking information
may be shared with third parties. Usage of your cookies by any third
party affiliated with our website shall not make us liable for any sort
of damage that occurred to you by the usage of your information by such
third party.
- CONSENT
We process your Personal Information with consent. By using our website
or availing any services offered by us and/or by providing your Personal
Information, you consent to the processing of your Personal Information
by us in accordance with this Privacy Policy. If you disclose to us any
Personal Information relating to other people, you represent that you
have the authority to do so and permit us to use the information in
accordance with this Privacy Policy.
- MODIFICATIONS TO THIS PRIVACY POLICY
Our Privacy Policy is subject to change from time to time without
notice. We may change, modify, or add to this Privacy Policy at our sole
discretion, at any time without providing prior notice to you. It is
strongly recommended that you periodically review our Privacy Policy and
keep yourself updated with any changes or modifications made herein as
available on the Website. You shall be deemed to have accepted our
changed, revised, or modified Privacy Policy if you continue to use our
website or avail of our Services post changes, revision, or modification
in this policy, and the last changed, revised, or modified Privacy
Policy shall be applicable to you.
- APPLICABLE LAW
This Privacy Policy between you and us will be governed by and construed
in accordance with the local laws of operations as applied to agreements
made, entered into, and performed entirely in the jurisdiction at the
registered place to operations of CYPHERSOL, notwithstanding your
actual place of residence. The Users agree that any legal action or
proceedings arising out of their use may be brought exclusively in the
competent courts/ tribunals having jurisdiction at the registered place
to operations of CYPHERSOL and irrevocably submit themselves to
the jurisdiction of such courts/ tribunals.
- CONTACT US
In case you need any clarifications regarding the processing of your
Personal Information or this Privacy Policy, please do not hesitate to
contact us at
support@cyphersol.co.in